effective communication

To communicate effectively, supervisor need to determine their audience specifically they need to be able to answer the following qustions

1.   What does the audience already know ?
2.  What does it want to know ?
3.  What it’s capacity for absorbing informations ?
4.  What does it hope to gain by listening ?is it hoping to motivated ? informed ?convinced ?
5.   Is the audience friendly or hostile ?

Effective communication is two way process. Informations must be flow back and forth between sender and reciever. The flow from reciever to the sender is called feedback. It’s inform the sender wheter the receiver the correct messege. It’s also let the receiver know if he or she has received the correct messege.

Many supervisor have difficulty writing well. To improve their writing, manager can apply several basic principles

1.    Write as simply and clearly as possible. Avoid writing in a way that is difficult to understand

2.    Be sure that the content and tone of document are appropriate for the audience. Don’t waste reader time communicating information they already know. However do not assume they are as familiar with the topic if you are using as you are. Always use a polite tone, especially when writing to costumer.

3.    Proofread the document, If you are using a computer use the spell check function. If you are not using computer use a dictionary to check spelling of words you do not know. Always read  the document for incorrect grammar or usage.

All bussines people need to able to speak effectively. Wheterthey are talking to a college or presenting a keynote address before thousand of people they need to follow the same rule of thumb.

1. Make emotional contact with listener by addressing them by name where possible. When talking face to face establish eye contact
2. Avoid speaking in monotome. Use your voice to emphasize important word within a sentence
3. Be enthusiastic and project a positive outlook. Focus on what going to right rather than what is going wrong
4. Avoid interrupting others. Even if you know what the other person is going to say, avoid cutting other people off or finishing their sentence for them.
5.  Always be courteous. Avoid getting angry when other people are talking, even if you disagree with what they are saying.
6.  Avoid empty sound or word, such as “uh”, “um”, and “you know”. Sprinkling your speech with empty fillers will make you sound profesional.

Most appropriate method of communications

Type of communication

1.     Oral communication alone 2.     Writtin communication alone 3.     Oral communication followed by written communication

·        Reprimanding ·        Resolving disputes within the company ·        Communicating information require future action ·        Communication information of general nature ·        Communication information require immediate action ·        Communication directives or orders ·        Communicating  information about an important policy of changes ·        Communicating with one’s immediate superior about a work relate problem ·        Praising  an employee for outstanding performance